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Cookie Policy

How we use cookies to improve your experience

Last updated: June 24, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer, mobile phone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us improve our website and deliver a better, more personalized service.

2. How We Use Cookies

We use cookies for several purposes:

  • Essential functionality: To enable core website features
  • Performance monitoring: To understand how visitors use our site
  • Personalization: To remember your preferences
  • Security: To protect against fraud and maintain security
  • Marketing: To show relevant advertisements

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
PHPSESSID Maintains user session Session
csrf_token Security protection Session
cookie_consent Remembers your cookie preferences 1 year

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve how our website works.

Cookie Name Purpose Duration
_ga Google Analytics - distinguishes users 2 years
_ga_* Google Analytics - session information 2 years
_gid Google Analytics - distinguishes users 24 hours

3.3 Functional Cookies

These cookies remember choices you make to improve your experience, such as your preferred language or region.

Cookie Name Purpose Duration
language_preference Remembers your language choice 6 months
region_preference Remembers your region choice 6 months
theme_preference Remembers your theme choice 6 months

3.4 Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you. They may be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Cookie Name Purpose Duration
_fbp Facebook Pixel - tracks conversions 3 months
fr Facebook - delivers advertising 3 months
_gcl_au Google AdSense - advertising 3 months

4. Third-Party Cookies

We also use third-party services that may set cookies on your device:

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of our website anonymously.

For more information: Google Privacy Policy

4.2 Social Media Platforms

Our website includes social media buttons and widgets from platforms like Facebook, Twitter, LinkedIn, and Instagram. These may set cookies when you interact with them.

4.3 Customer Support

We use third-party customer support tools that may set cookies to improve the support experience.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

5.2 Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

  • Google Analytics: Google Analytics Opt-out
  • Facebook: Facebook Ad Preferences
  • Industry Opt-out: Your Online Choices

6. Impact of Disabling Cookies

If you disable cookies, some features of our website may not work properly:

  • You may need to re-enter information on each visit
  • Personalized content may not be available
  • Some forms may not function correctly
  • Your preferences will not be remembered

7. Cookie Retention

Different cookies have different retention periods:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain until they expire or you delete them
  • First-party cookies: Set by our website
  • Third-party cookies: Set by external services

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • Our use of cookies
  • Legal or regulatory requirements
  • Technology developments
  • Business practices

We will notify you of significant changes by posting a notice on our website or updating the "Last updated" date.

9. Legal Basis

Our legal basis for using cookies depends on the type:

  • Strictly necessary: Legitimate interests (website operation)
  • Performance: Legitimate interests (website improvement)
  • Functional: Legitimate interests (user experience)
  • Marketing: Consent (obtained through cookie banner)

10. International Transfers

Some third-party services may transfer your data outside the Malaysia. We ensure appropriate safeguards are in place through:

  • Adequacy decisions
  • Standard contractual clauses
  • Certification schemes
  • Approved codes of conduct

11. Your Rights

Under Malaysia GDPR, you have rights regarding cookies and personal data:

  • Right to information about cookie use
  • Right to withdraw consent for non-essential cookies
  • Right to object to processing based on legitimate interests
  • Right to access your data
  • Right to rectification or erasure

12. Contact Us

If you have questions about our use of cookies, please contact us:

Data Protection Officer

Email: [email protected]
Phone: +60 3-8925 8386

Postal Address

Degluwhitt Limited
Data Protection Officer
Lot 139, Jalan 7/7c, Seksyen 7
43650 Bandar Baru Bangi
Selangor, Malaysia

13. Complaints

If you have concerns about our cookie practices, you can contact the Information Commissioner's Office:

Website: ico.org.my
Phone: +60389258386
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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